ZEKI-CRM, A CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY ZEKI SOFTWARE SOLUTIONS PVT. LTD., ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”)IN ADDITION TO ZEKI SOFTWARE SOLUTIONS PVT. LTD. GENERAL TERMS OF SERVICE. USE OF ZEKI-CRM SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS,
DO NOT PROCEED OR USE ZEKI-CRM OR THE WEBSITE IN ANY MANNER.
- Accessing ZEKI-CRM
ZEKI-CRM is a part of Zeki Software Solutions Pvt. Ltd.’s suite of online collaboration, business and productivity applications. You will be able to access ZEKI-CRM by using your Zeki account.
- Permitted Use of The Site
- Prohibited Use of The Site
By accessing the Site, you agree that you will not:
Copy, modify, create a derivative work from, reverse engineer or reverse assemble the Site, or otherwise attempt to discover any source code, or allow any third party to do so; Sell, assign, sublicense, distribute, commercially exploit, grant a security interest in or otherwise transfer any right in, or make available to a third party, the Content or Service in any way; Use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Site in a manner that sends more request messages to the ZEKI servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser; Use the Site in any manner that damages, disables, overburdens, or impairs any ZEKI website or interferes with any other party’s use and enjoyment of the Site; Mirror or frame the Site or any part of it on any other web site or web page. Attempt to gain unauthorized access to the Site; Access the Site by any means other than through the interface that is provided by ZEKI for use in accessing the Site;
Use the Site for any purpose or in any manner that is unlawful or prohibited by this Agreement.
Any unauthorized use of any Content or the Site may violate patent, copyright, trademark, and other laws.
- Administrator and Primary Contact
You will be the default administrator of the ZEKI-CRM account created by you. If you join a ZEKI- CRM account based on an invitation received from someone, such person will be the default administrator. An administrator of a ZEKI-CRM account may designate any number of users as administrators for such ZEKI-CRM account or revoke the administrator privileges of any user. There must always be a primary contact (and only one primary contact) for a ZEKI-CRM account who should also be an administrator. By default, the first administrator is the primary contact. An administrator may designate any other administrator as the primary contact. All communications in respect of a ZEKI-CRM account will be sent to the primary contact.
- Links to Third-Party Web Sites
- Mail Add-on for ZEKI-CRM
Mail Add-on for ZEKI-CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your ZEKI-CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the ZEKI-CRM account according to the hierarchy set by the administrator and may persist as part of the ZEKI-CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission
- Usage Limits for ZEKI-CRM
Zeki Software Solutions Pvt. Ltd. may prescribe usage limits based on the subscription plan chosen by You. You must make sure that Your usage is within the usage limits prescribed by Zeki Software Solutions Pvt. Ltd. in order to avail uninterrupted service. You understand that Zeki Software Solutions Pvt. Ltd. may restrict an activity if You reach the usage limit corresponding to such activity.
- Disclaimers; Limitations of Liability
ZEKI AND ITS SERVICE PROVIDERS, LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY OR ACCURACY OF THE SITE OR THE CONTENT FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICE AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. ZEKI AND ITS SERVICE PROVIDERS, LICENSORS AND SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND WITH REGARD TO THE SITE AND THE CONTENT, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO STATEMENT OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ZEKI IN ANY MEANS OR FASHION SHALL CREATE ANY WARRANTY NOT EXPRESSLY AND EXPLICITLY SET FORTH IN THIS AGREEMENT. THE CONTENT MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEKI AND ITS SERVICE PROVIDERS, LICENSORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER TYPE OF DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR COVER OR LOSS OF USE, DATA, REVENUE OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY CONTENT, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, THE FAILURE OF ANY LIMITED REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE, EVEN IF ZEKI OR ANY OF ZEKI’S SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF, NOTWITHSTANDING THE OTHER TERMS OF THIS AGREEMENT, ZEKI IS DETERMINED TO HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY LOSS, HARM OR DAMAGE, YOU AGREE THAT THE AGGREGATE LIABILITY OF HUBSPOT AND ITS OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS OR SUPPLIERS SHALL IN ALL CASES BE LIMITED TO ONE THOUSAND INDIAN RUPEES.
At ZEKI SOFTWARE SOLUTIONS PVT. LTD., we respect your need for online privacy and protect any Personal Information that you may share with us,
Mailing Address: 39 Gundivali, Andheri East, Mumbai 400-069. We can be reached via e-mail at firstname.lastname@example.org or you can reach Zeki’s Customer Support Services by email at email@example.com
- Children’s Online Privacy Protection
Zeki Software Solutions Pvt. Ltd. does not knowingly collect Personal Information from users who are under 13 years of age.
Since we understand that you may wish not to disclose your Personal Information for trying out our Zeki Services, we provide you the option of a Demo Login for some of the Zeki Services. The contents created by you using the Demo Login will be accessible to all persons using the Demo Login. Hence we specifically request you not to store your personal and sensitive information, files and documents while using the Demo Login as doing so would make them publicly available to all users and consequently may result in your receipt of unsolicited messages.
- Information Recorded and Use:
- Personal Information
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
- Usage Details
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Zeki services and to help us provide you the best possible service.
- Contents of your User Account
- Financial Information
In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments.
- Visitor Details
When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ZEKI SOFTWARE SOLUTIONS PVT. LTD. to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Zeki Software Solutions Pvt. Ltd. does not have access to these cookies nor are we responsible for them.
- Links from our website
- With whom we share Information
- How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Zeki Services to you and are bound by confidentiality obligations.
- Your Choice in Information Use
You will be required to register for our Zeki Services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Zeki Services. We do provide you with the option of not choosing a secret question and the answer to it; however, we may not be able to reset your password for you.
- Accessing, Updating and Removing Personal Information
We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Zeki’s Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
- Investigation of Illegal Activity
We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Zeki Software Solutions Pvt. Ltd. Services.
We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.
- Notification of Changes
- Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website.
This information is publicly available to all users of these forums and visitors to Zeki Software Solutions Pvt. Ltd. . We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Zeki Software Solutions Pvt. Ltd. is not responsible for the Personal Information users elect to disclose. Zeki Software Solutions Pvt. Ltd. also supports third party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.
We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity. In the event that your inquiry goes unaddressed beyond this reasonable expectation, please contact TRUSTe . TRUSTe shall then serve as a liaison with us to resolve your concerns.