TERMS OF USE

ZEKI-CRM, A CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY ZEKI SOFTWARE SOLUTIONS PVT. LTD., ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”)IN ADDITION TO ZEKI SOFTWARE SOLUTIONS PVT. LTD. GENERAL TERMS OF SERVICE. USE OF ZEKI-CRM SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS,
DO NOT PROCEED OR USE ZEKI-CRM OR THE WEBSITE IN ANY MANNER.

  • Accessing ZEKI-CRM

ZEKI-CRM is a part of Zeki Software Solutions Pvt. Ltd.’s suite of online collaboration, business and productivity applications. You will be able to access ZEKI-CRM by using your Zeki account.

  • Permitted Use of The Site

You may use the Site, and the information, writings, images and/or other works that you see, hear or otherwise experience on the Site (singly or collectively, the “Content”) solely for your non-commercial, personal purposes and/or to learn about ZEKI products and services, and solely in compliance with these Terms of Use.

  • Prohibited Use of The Site

By accessing the Site, you agree that you will not:

Use the Site in violation of these Terms of Use;

Copy, modify, create a derivative work from, reverse engineer or reverse assemble the Site, or otherwise attempt to discover any source code, or allow any third party to do so; Sell, assign, sublicense, distribute, commercially exploit, grant a security interest in or otherwise transfer any right in, or make available to a third party, the Content or Service in any way; Use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Site in a manner that sends more request messages to the ZEKI servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser; Use the Site in any manner that damages, disables, overburdens, or impairs any ZEKI website or interferes with any other party’s use and enjoyment of the Site; Mirror or frame the Site or any part of it on any other web site or web page. Attempt to gain unauthorized access to the Site; Access the Site by any means other than through the interface that is provided by ZEKI for use in accessing the Site;

Use the Site for any purpose or in any manner that is unlawful or prohibited by this Agreement.

Any unauthorized use of any Content or the Site may violate patent, copyright, trademark, and other laws.

  • Administrator and Primary Contact

You will be the default administrator of the ZEKI-CRM account created by you. If you join a ZEKI- CRM account based on an invitation received from someone, such person will be the default administrator. An administrator of a ZEKI-CRM account may designate any number of users as administrators for such ZEKI-CRM account or revoke the administrator privileges of any user. There must always be a primary contact (and only one primary contact) for a ZEKI-CRM account who should also be an administrator. By default, the first administrator is the primary contact. An administrator may designate any other administrator as the primary contact. All communications in respect of a ZEKI-CRM account will be sent to the primary contact.

  • Links to Third-Party Web Sites

Links on the Site to third party web sites or information are provided solely as a convenience to you. If you use these links, you will leave the Site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by ZEKI of the third party, the third-party web site, or the information there. ZEKI is not responsible for the availability of any such web sites. ZEKI is not responsible or liable for any such web sites or the content thereon. If you use the links to the web sites of ZEKI affiliates or service providers, you will leave the Site and will be subject to the terms of use and privacy policy applicable to those web sites.

  • Mail Add-on for ZEKI-CRM

Mail Add-on for ZEKI-CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your ZEKI-CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the ZEKI-CRM account according to the hierarchy set by the administrator and may persist as part of the ZEKI-CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission

  • Usage Limits for ZEKI-CRM

Zeki Software Solutions Pvt. Ltd. may prescribe usage limits based on the subscription plan chosen by You. You must make sure that Your usage is within the usage limits prescribed by Zeki Software Solutions Pvt. Ltd. in order to avail uninterrupted service. You understand that Zeki Software Solutions Pvt. Ltd. may restrict an activity if You reach the usage limit corresponding to such activity.

  • Indemnification

You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend and hold harmless ZEKI, its parent companies, subsidiaries, affiliated companies, joint venturers, business partners, licensors, employees, agents, and any third-party information providers from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the Site or the Content, or any violation by you of these Terms of Use.

  • Disclaimers; Limitations of Liability

ZEKI AND ITS SERVICE PROVIDERS, LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY OR ACCURACY OF THE SITE OR THE CONTENT FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICE AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. ZEKI AND ITS SERVICE PROVIDERS, LICENSORS AND SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND WITH REGARD TO THE SITE AND THE CONTENT, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO STATEMENT OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ZEKI IN ANY MEANS OR FASHION SHALL CREATE ANY WARRANTY NOT EXPRESSLY AND EXPLICITLY SET FORTH IN THIS AGREEMENT. THE CONTENT MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEKI AND ITS SERVICE PROVIDERS, LICENSORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER TYPE OF DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR COVER OR LOSS OF USE, DATA, REVENUE OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY CONTENT, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, THE FAILURE OF ANY LIMITED REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE, EVEN IF ZEKI OR ANY OF ZEKI’S SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IF, NOTWITHSTANDING THE OTHER TERMS OF THIS AGREEMENT, ZEKI IS DETERMINED TO HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY LOSS, HARM OR DAMAGE, YOU AGREE THAT THE AGGREGATE LIABILITY OF HUBSPOT AND ITS OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS OR SUPPLIERS SHALL IN ALL CASES BE LIMITED TO ONE THOUSAND INDIAN RUPEES.

  • Modification of Terms of Use

Zeki Software Solutions Pvt. Ltd. reserves the right to modify ZEKI-CRM Terms of Use. Modifications to the Terms of Use are effective upon Your use of ZEKI-CRM subsequent to publication of such modification.

PRIVACY POLICY

  • General

At ZEKI SOFTWARE SOLUTIONS PVT. LTD., we respect your need for online privacy and protect any Personal Information that you may share with us,
in an appropriate manner. Our practice as regards use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Zeki Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time.

We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.

While we will notify you of any material changes to this Privacy Policy prior to the changes becoming effective, we encourage you to review this Privacy Policy periodically.

ZEKI SOFTWARE SOLUTIONS PVT. LTD. is a Licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users trust and confidence in the internet by promoting the use of fair information practices. As a testament of our commitment to your privacy, we have elected to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe. Please direct all your inquiries pertaining to this Privacy Policy Statement or s service to us at the contact information below.

Mailing Address: 39 Gundivali, Andheri East, Mumbai 400-069. We can be reached via e-mail at privacy@zekisolutions.com or you can reach Zeki’s Customer Support Services by email at support@zekisolutions.com

  • Children’s Online Privacy Protection

Zeki Software Solutions Pvt. Ltd. does not knowingly collect Personal Information from users who are under 13 years of age.

Demo Login

Since we understand that you may wish not to disclose your Personal Information for trying out our Zeki Services, we provide you the option of a Demo Login for some of the Zeki Services. The contents created by you using the Demo Login will be accessible to all persons using the Demo Login. Hence we specifically request you not to store your personal and sensitive information, files and documents while using the Demo Login as doing so would make them publicly available to all users and consequently may result in your receipt of unsolicited messages.

  • Information Recorded and Use:
  • Personal Information

You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

During the Registration Process for creating a user account, we request for your name and email address. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Upon registration you will have the option of choosing a security question and an answer to the security question, which if given, will be used solely for the purpose of resetting your password. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement. When you elect to sign up for a user account, you also have the option to create the user account using any of the trusted third party user authentication services integrated with Zeki Services. In doing so, no Personal Information within your third party email accounts is transferred to your user account without your explicit consent. Zeki Software Solutions Pvt. Ltd. will have access to third party personal information provided by you as part of using Zeki Services such as contacts in your Zeki Software Solutions Pvt. Ltd. Mail account. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Zeki Software Solutions Pvt. Ltd. and solely as part and parcel of your use of Zeki Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver this one time email. We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. Zeki Software Solutions Pvt. Ltd. is not responsible for the Personal Information users elect to post within their testimonials

  • Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Zeki services and to help us provide you the best possible service.

  • Contents of your User Account

We store and maintain files, documents, to-do lists, emails and other data stored in your user account at our facilities in the United States/India. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Zeki Software Solutions Pvt. Ltd. except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not process the contents of your user account for serving targeted advertisements.

  • Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments.
Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

  • Visitor Details

When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ZEKI SOFTWARE SOLUTIONS PVT. LTD. to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

  • Cookies

We use temporary and permanent cookies to enhance your experience of our Zeki Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in Zeki Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information. We may from time to time employ the services of a third party agent to analyze statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information,
Zeki Software Solutions Pvt. Ltd. does not have access to these cookies nor are we responsible for them.

  • Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

  • With whom we share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Zeki Services to you. In such cases Zeki Software Solutions Pvt. Ltd. will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Zeki Software Solutions Pvt. Ltd. for any purpose that is not directly connected with providing Zeki Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Zeki Software Solutions Pvt. Ltd. in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

  • How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Zeki Services to you and are bound by confidentiality obligations.

  • Your Choice in Information Use

You will be required to register for our Zeki Services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Zeki Services. We do provide you with the option of not choosing a secret question and the answer to it; however, we may not be able to reset your password for you.
We also provide you with the option of opting out from receiving mail from us; however, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the Privacy Policy Statement should you decide to opt-out of receiving all messages from Zeki Software Solutions Pvt. Ltd. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. You may opt out of receiving newsletters and other secondary messages from Zeki Software Solutions Pvt. Ltd. by selecting the ‘unsubscribe’ function present in every message we send.

  • Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Zeki’s Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

  • Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Zeki Software Solutions Pvt. Ltd. Services.
However, Zeki Software Solutions Pvt. Ltd. will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

  • Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement.
If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Zeki Services, kindly contact Zeki Software Solutions Pvt. Ltd. Customer Support Services at support@zekisolutions.com .
We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

  • Notification of Changes

Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us.
You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at https://www.zekicrm.com/terms-of-use/ periodically.

  • Blogs and Forums

We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website.
This information is publicly available to all users of these forums and visitors to Zeki Software Solutions Pvt. Ltd. . We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Zeki Software Solutions Pvt. Ltd. is not responsible for the Personal Information users elect to disclose. Zeki Software Solutions Pvt. Ltd. also supports third party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.

  • END OF PRIVACY POLICY

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@zekisolutions.com .
We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity. In the event that your inquiry goes unaddressed beyond this reasonable expectation, please contact TRUSTe . TRUSTe shall then serve as a liaison with us to resolve your concerns.

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